Page 160
2.) When making a request, it is important to use the direct approach. The example’s opening sentence is not effective because it does not identify the point of the message. Furthermore it is unnecessary to provide irrelevant information in the body of the message; this example didn’t being by providing the most important questions. The close of the message should be more specific, and courteous. This example was correct when taking the approach that it is best to accept compliance from the receiver. Although he was direct in the closure he was impolite, which is something that should be avoided when requesting something. Overall this was a poorly drafted letter; however the sender did try to end on a courteous note when he stated “thanks in advance for any help you can give me in this matter.”
Revised version:
I recently purchased your product, “Negotiator Pro” from a local retailer, unfortunately it is not compatible with my computer, and am in need of a different version of the product.
Prior to opening the package I was under the impression it would work with my computer, however upon using the product I realized the two are incompatible. The store I purchased the product at has a strict return policy, and as a result of my opening the package I am unable to return the product. They suggested I request a compatible version from the manufacturer.
I have included in this message a preaddressed and stamped envelope; please send any relevant information regarding this issue. If you are unable to send a compatible version I would appreciate you informing me of the next steps to returning the purchased copy for a refund. Thank you for your help solving the problem.
Thursday, February 18, 2010
Tuesday, February 16, 2010
Routine Business Letter
Thursday, February 11, 2010
Feb 11th Blog
To: sarah@work.net
CC: jim@work.net
From: bill@work.net
Subject: Contact for Training Trips Funding
Dear Sarah,
I would like to be involved with a training trip however I do not have a contact for the person involved with funding the trip. Do either of you by any chance know the person in charge of funding for the training trips, if so could you please send me his contact information?
Sincerely,
Bill
Subject: In order to be most efficient in the work place all users are required to have relevant subject lines for their emails. Relevant subjects will benefit all within the company. The subject line should summarize the information in the message. If you are planning to discuss several topics plan on sending separate emails for the different topics. Sending one email for each topic will be valuable in the future for the sender and receiver, as it will be easier to find the email based on the subject's relevance. Lastly if you expect a reply please indicate a response in requested, be direct in order to be effective.
Email Punctuation: When composing an email take the time to make sure you use proper grammar. When writing an email to a co-worker or client it is vital that you portray that you are a knowledgeable professional. Avoid using all capital letters the overuse of exclamation marks and question marks. Do not use slang when composing a business email, it can be considered unprofessional to the recipent.
Attacbments: When opening attachments be sure to only download trustable items. Nowadays you may recieve an email from a friend or colleague, if the content seems irrelevant it may be that the sender's email account was compromised. Some viruses attack email contacts, the virus could have automatically sent out the virus to everyone in the address book. As you can see computer viruses can get out of control very fast. In an effort to avoid this we request that you do not open forwards that are not work related while on the company's network. One virus from an email could lead to our entire network crashing.
Resources:
http://www.augsburg.edu/education/edc220/lesson4.html
http://www.bspage.com/1netiq/Netiq.html
http://www.online-distance-learning-
CC: jim@work.net
From: bill@work.net
Subject: Contact for Training Trips Funding
Dear Sarah,
I would like to be involved with a training trip however I do not have a contact for the person involved with funding the trip. Do either of you by any chance know the person in charge of funding for the training trips, if so could you please send me his contact information?
Sincerely,
Bill
Subject: In order to be most efficient in the work place all users are required to have relevant subject lines for their emails. Relevant subjects will benefit all within the company. The subject line should summarize the information in the message. If you are planning to discuss several topics plan on sending separate emails for the different topics. Sending one email for each topic will be valuable in the future for the sender and receiver, as it will be easier to find the email based on the subject's relevance. Lastly if you expect a reply please indicate a response in requested, be direct in order to be effective.
Email Punctuation: When composing an email take the time to make sure you use proper grammar. When writing an email to a co-worker or client it is vital that you portray that you are a knowledgeable professional. Avoid using all capital letters the overuse of exclamation marks and question marks. Do not use slang when composing a business email, it can be considered unprofessional to the recipent.
Attacbments: When opening attachments be sure to only download trustable items. Nowadays you may recieve an email from a friend or colleague, if the content seems irrelevant it may be that the sender's email account was compromised. Some viruses attack email contacts, the virus could have automatically sent out the virus to everyone in the address book. As you can see computer viruses can get out of control very fast. In an effort to avoid this we request that you do not open forwards that are not work related while on the company's network. One virus from an email could lead to our entire network crashing.
Resources:
http://www.augsburg.edu/education/edc220/lesson4.html
http://www.bspage.com/1netiq/Netiq.html
http://www.online-distance-learning-
Thursday, February 4, 2010
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